IT and Retail Technology Overview: Syed Talal Hassan Rizvi

Introduction

My name is Syed Talal Hassan Rizvi, and I am a 41-year-old Computer Systems Analyst Fellow currently serving as the Senior Vice President (SVP) of US Operations at Nestosh US LLC. With 20 years of experience in the IT industry, my journey commenced from very humble beginnings. I started my career as a pizza delivery boy and then ventured into selling audio music cassettes, CDs, and movies on VHS, VCD, and DVD. Coming from a broken family with no clear direction in life, I decided to pursue a career in IT. I began as Computer and Network Operator and with sheer hard-work and self teaching soon promoted as a Network Administrator. I also had a teaching experience in the past and taught a class of high-school kids at a Technology Academy.

Before joining Nestosh, I served as CIO, CTO, and Director of IT at one of Pakistan’s largest conglomerates, Sapphire Group, which operates in retail and manufacturing and serves customers globally. My journey from entry-level positions to these executive roles took over a decade of hard work, dedication, and continuous learning. During this time, I honed my skills in various IT domains and leadership, which ultimately prepared me for these challenging positions. My career has taken me around the world, attending numerous IT conferences from Australia to Europe, Canada, and America, where I have expanded my knowledge and network in the field of IT.

Over the years, I have transitioned from IT infrastructure roles to specializing in software applications, focusing on ERP systems like Oracle, SAP, and Microsoft D365. My expertise spans the retail industry, particularly in fast fashion and lifestyle sectors, managing everything from manufacturing to Point of Sale (POS) operations, in-store experiences, and eCommerce technologies like Magento Adobe Commerce and Shopify Plus. Recently, I have been working extensively with Salesforce and its multi-cloud capabilities.

Computer Systems Analysts Fellow

career options

The IT and retail technology industry offers numerous career paths, each with its own unique opportunities and challenges. Here are some prominent career options.

Computer Systems Analysts Fellow

skills

What are the main hard skills you use on a daily basis in your current job?

eCommerce Platform Management:

Proficiency in managing platforms like Magento Adobe Commerce, Shopify Plus. These skills were acquired through numerous successful project implementations and migrations.

Salesforce Configuration and Customization:

Deep knowledge of Salesforce multi-cloud capabilities, including Commerce Cloud, Sales Cloud, Service Cloud, and Marketing Cloud. I developed these skills through extensive training and practical application in real-world projects.

ERP Implementation and Management:

Expertise in deploying and managing ERP systems such as Oracle, SAP, and Microsoft D365. I learned these skills through hands-on experience in various projects and formal training programs.

What are the main soft skills you use on a daily basis in your current job?

Leadership and Team Management:

Leading diverse teams and ensuring collaboration and efficiency. I honed these skills through years of managing large-scale projects and IT departments.

Problem-Solving:

Addressing and resolving complex technical issues promptly. This skill developed through my extensive experience in IT troubleshooting and project management.

Communication:

Effectively conveying technical information to non-technical stakeholders. This skill was refined through teaching and regularly presenting project updates to executive teams.

Syed Talal Hassan

’s personal path

Tell us about your personal journey in

Computer Systems Analysts Fellow

:

Understanding why and how I chose to study IT stems from my desire to find a stable and rewarding career. Starting from humble beginnings as a computer operator, I realized the importance of having a structured career path. With a passion for technology, I pursued studies in IT, which led to my first role as a Network Administrator. Teaching at a Technology Academy further solidified my knowledge and passion for the field.

Securing my current position at Nestosh US LLC was a culmination of perseverance, continuous learning, and leveraging my extensive experience in IT and retail technology. The journey involved numerous applications, interviews, and a relentless pursuit of excellence. It taught me that landing a dream job requires resilience and a proactive approach to professional development.

What would you tell your younger you regarding building your current career?

I would tell my younger self to stay persistent and never give up, regardless of the challenges faced. Embrace every opportunity to learn and grow, and don’t be afraid to start from the bottom. Building a successful career takes time, dedication, and a willingness to adapt to new technologies and industry trends. Most importantly, believe in yourself and your ability to achieve great things.

Final thoughts & tips

To all aspiring IT professionals and students, remember that the path to success is not always straightforward. It requires hard work, continuous learning, and the courage to take risks. Stay curious, seek mentorship, and always be open to new opportunities. The IT and retail technology industry is ever-evolving, and those who remain adaptable and committed to their goals will find success.